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CONTENTS
INTRODUCTION
This document
describes the DCSE Certification Exams for individual products and
the Associate DCSE levels. For up-to-date information,
access the DCSE Program web site at the following URL: dcse.dell.com.
A TechID and PIN is required to access the DCSE test system. Exam
content is subject to change without prior notice.
DCSE
TEST SYSTEM
Functionality
The DCSE
Test System is designed to provide improved usability, functionality
and reporting. It allows a technician to complete a self-assessment
exam to verify their knowledge of the product category prior to
taking the certification exam.
The DCSE
Test System employs the following test question methodologies:
- Multiple
choice - one correct answer
- Multiple
choice - select all that apply
- Matching
- True
or false
In the event
you are uncertain of an answer to a question, you will be able to
flag questions to review prior to submitting your exam for grading.
Following completion of the last question in the exam, a summary
screen will sequentially display the questions and your selected
answer. The questions you flagged to review will be highlighted.
Selecting a flagged question will enable you to return to the question
and select your final answer. Once you have answered all questions,
and are within the specified time limit, you will need to press
the Submit button.
There is
a time limit associated with each exam. Refer to each Associate
DCSE certification exam for specific information.
In the event
of a dropped connection prior to clicking on the Submit button,
the test system will consider this an attempt and score the test.
The DCSE Group will need to reset the test system (at no charge)
to enable you to complete and submit your certification exam answers.
Clicking
on the Submit button will result in your exam being scored for correct
and incorrect answers. A graphic will be displayed indicating
the number of questions answered correctly and incorrectly as well
as whether you passed or failed the certification exam.
When taking
an exam, only one log in to the DCSE web site is permitted. Multiple
log ins are not allowed and will result in termination of testing
privileges.
Layout
The DCSE
test system is divided into two major sections: practice (self-assessments)
tests and certification exams. The practice tests provide
technicians with an opportunity to test their knowledge and skill
of each objective covered by the associated training. The certification
exams provide technicians with an opportunity to gain certification
on a product or DCSE family of products.
Within
each major section, tests are further divided into product and
DCSE tests.
In an effort
to keep the field service force up to speed on Dell products,
each field-serviceable product sold by Dell will have a corresponding
product self-assessment and product certification exam. Successful
completion of an individual product certification exam will be
recorded in the technician's profile, but will not cause a certificate
to be generated. Successful completion of a single DCSE certification
exam will also be recorded in the technician's profile, but will
not cause a certificate to be generated. Successful completion
of all designated parts of a DCSE certification exam set will
constitute certification on the family of products and will cause
a certificate to be generated. Product tests will have the
word "Product" in the test name and DCSE tests will have
the word "Associate" in the test name.
DCSE Versions
In an effort
to add structure to the DCSE test system, a version control system
and naming convention has been adopted. Version numbers will
be synonymous with a certain set of Dell field-serviceable products
(e.g., Version 6.0 - X3X0 series servers). The most current version
of the matrix of products to version is available on the DCSE
Program web site. New product tests and version information will
also be communicated through the web site.
ASSOCIATE
DCSE, PORTABLES EXAM
Successful completion
of classroom, or self-study, training prepares the technician for
the Associate DCSE, Portables exam and is required before testing
for certification.
Associate
Self-Assessment Exam
Prior to taking
and submitting the certification exam, a technician has the option
of taking the self-assessment exam. The self-assessment provides
a technician with an opportunity to test their knowledge of each
learning module and product in the Associate DCSE, Portables certification
exam, and determine subjects within specific areas that require
additional skill development. Your scores will be presented by
section so you will be able to determine the level of your knowledge
in each content area. Self-assessment exams may be taken multiple
times.
Associate
Certification Exam
The Associate
DCSE, Portables certification exam covers each learning module
and product covered in Associate DCSE, Portables classroom, or
self-study, training. The exam is written to sample the required
competence for job performance.
If a technician
fails the first certification exam attempt, there is a fee for
resetting the system for a second attempt. Refer to Appendix
B, Course Pricing for the current charge to reset Associate DCSE
certification exams. If a technician fails the
first attempt, they should use the time between attempts to review
the training materials and take the self-assessment exam to verify
their understanding of the knowledge and skills that are required
to complete the certification exam. Each certification exam can
be taken up to two times, with a minimum of 24 hours between attempts.
The certification
exam must be submitted within 60 calendar days of training. If
the certification exam is not submitted within 60 calendar days,
the reset fee will be charged.
ASSOCIATE
DCSE, DESKTOPS & WORKSTATIONS EXAM
Successful
completion of classroom, or self-study, training prepares the technician
for the Associate DCSE, Desktops & Workstations exam and is
required before testing for certification.
Associate
Self-Assessment Exam
Prior to taking
and submitting the certification exam, a technician has the option
of taking the self-assessment exam. The self-assessment provides
a technician with an opportunity to test their knowledge of each
learning module and product in the Associate DCSE, Desktops &
Workstations certification exam, and determine subjects within
specific areas that require additional skill development. Your
scores will be presented by section so you will be able to determine
the level of your knowledge in each content area. Self-assessment
exams may be taken multiple times.
Associate
Certification Exam
The Associate
DCSE, Desktops & Workstations certification exam covers each
learning module and product covered in Associate DCSE, Desktops
& Workstations classroom, or self-study, training. The exam
is written to sample the required competence for job performance.
If a technician
fails the first certification exam attempt, there is a fee for
resetting the system for a second attempt. Refer to Appendix
B, Course Pricing for the current charge to reset Associate DCSE
certification exams. If a technician fails the
first attempt, they should use the time between attempts to review
the training materials and take the self-assessment exam to verify
their understanding of the knowledge and skills that are required
to complete the certification exam. Each certification exam can
be taken up to two times, with a minimum of 24 hours between attempts.
The certification
exam must be submitted within 60 calendar days of training. If
the certification exam is not submitted within 60 calendar days,
the reset fee will be charged.
ASSOCIATE
DCSE, SERVERS EXAM
Successful
completion of classroom, or self-study, training prepares the technician
for the Associate DCSE, Servers exam and is required before testing
for certification.
Associate
Self-Assessment Exam
Prior to taking
and submitting the certification exam, a technician has the option
of taking the self-assessment exam. The self-assessment provides
a technician with an opportunity to test their knowledge of each
learning module and product in the Associate DCSE, Servers certification
exam, and determine subjects within specific areas that require
additional skill development. Your scores will be presented by
section so you will be able to determine the level of your knowledge
in each content area. Self-assessment exams may be taken multiple
times.
Associate
Certification Exam
The Associate
DCSE, Servers certification exam covers each learning module and
product covered in Associate DCSE, Servers classroom, or self-study,
training. The exam is written to sample the required competence
for job performance.
If a technician
fails the first certification exam attempt, there is a fee for
resetting the system for a second attempt. Refer to Appendix
B, Course Pricing for the current charge to reset Associate DCSE
certification exams. If a technician fails the
first attempt, they should use the time between attempts to review
the training materials and take the self-assessment exam to verify
their understanding of the knowledge and skills that are required
to complete the certification exam. Each certification exam can
be taken up to two times, with a minimum of 24 hours between attempts.
The certification
exam must be submitted within 60 calendar days of training. If
the certification exam is not submitted within 60 calendar days,
the reset fee will be charged.
The Associate
DCSE, Servers certification exam is a 2-part exam.
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