Target Audience:

Field Technicians

Class Size:

Optimum - 12 Students , Minimum - 8 students.

Training Method:

Instructor-Led Classroom Lecture, Interactive Discussions and Laboratory Exersices

Length:

Two (2) consecutive, eight (8) hour days

Location:

Dell Round Rock, Texas Campus / Building 2 (RR2)

Course Description:  

This course teaches the Theory of Operation; Proper Component Removal and Replacement Procedures; Operating System Installation and Configuration; Configuration of a RAID Array on a Precision workstation; and Hardware Troubleshooting for the current line of Dell Dimension and OptiPlex desktops and Precision workstations.

Prerequisites:

This course is designed for IS professionals with a computer support background and who have technical expertise in diagnosing and servicing computer systems.  Participants should have a working knowledge of computer fundamentals and a computer support background.  This course is not designed for new technicians.

Course Outline and Objectives:

Module 1 - Theory of Operation:  Desktops

Upon successful completion of this module, students will be able to:

• Describe the different types of memory
• Determine the proper memory to install on a Dimension and OptiPlex desktop system
• Describe basic networking concepts 

Module 2 - Removal and Replacement Procedures: Dell OptiPlex

Upon successful completion of this module, students will be able to:

• Use available diagnostic software to identify failed components
• Remove and replace all field serviceable components

Module 3 - Operating System Installation and Configuration:  Dell OptiPlex

Upon successful completion of this module, students will be able to:

• Install and configure an operating system
• Install and configure required drivers

Module 4 - Removal and Replacement Procedures: Dell Dimension

Upon successful completion of this module, students will be able to:

• Use available diagnostic software to identify failed components
• Remove and replace all field serviceable components

Module 5 - Theory of Operation:  Dell Precision workstations

Upon successful completion of this module, students will be able to:

• Explain how workstations differ from desktops
• Describe a RAID array
• Describe applicable RAID levels
• Describe the different types of memory
• Determine the proper memory to install on a Dell Precision workstation

Module 6 - Removal and Replacement Procedures: Dell Precision workstation

Upon successful completion of this module, students will be able to:

• Use available diagnostic software to identify failed components
• Remove and replace all field serviceable components

Module 7 - Operating System Installation and Configuration:  Dell Precision workstation

Upon successful completion of this module, students will be able to:

• Install and configure an operating system
• Install and configure required drivers

Module 8 - Diagnostics and Hardware Troubleshooting

Upon successful completion of this module, students will be able to:

• Apply basic troubleshooting techniques and procedures
• Identify and resolve hardware conflicts
• Identify and replace failed components

Self-Study Options:

Available through web site downloads.

Course Costs

Current pricing for the Assocaite DCSE Desktops course can be found on the DCSE Course Price List page.