CONTENTS

• Classroom Location
• Prerequisites
• Registration
• Attendance
• Associate DCSE courses
• DCSE Training Schedule
• Local Hotels
• Directions to Dell headquarters and DCSE training rooms

INTRODUCTION

This document provides the current plan for Associate DCSE courses.  The DCSE Program web site should be consulted for current training dates, availability and registration to attend a class.  Availability of class space is managed through the DCSE Program web site.  For up-to-date information, access the DCSE Program web site at the following URL: dcse.dell.com.  A TechID and PIN is required to view current class dates, prices and confirm availability.  Schedules are subject to change without prior notice.

CLASSROOM LOCATION

All Associate DCSE classes are taught at the headquarters of Dell in Round Rock, Texas, a few miles north of Austin, Texas.  The DCSE training rooms are located in building 2 (RR2) of the Round Rock Campus.

PREREQUISITES

DCSE courses are designed for IS professionals who have technical expertise in diagnosing and servicing computer systems.  Participants should have a working knowledge of computer fundamentals as well as a computer support background.  Associate DCSE courses are not designed for new technicians.

REGISTRATION

Registering for a class:  Consult the DCSE Program web site for the current training schedule and class availability.  Following your selection of the desired course number and scheduled date, you will be asked to complete the registration process, which confirms your participation in the class.  Refer to the Attendance section below for more information.  A TechID and PIN is required to view current class dates, prices and confirm availability.

Payment:  Payment is required at the time of registration.  We accept the following methods of payment:

• Credit card:  Visa, MasterCard, American Express and Discover
• Purchase Order

If paying by Purchase Order please fax a copy to (512) 283-1200 and mail the original to:

Dell Computer Corporation
One Dell Way
Mail stop:  RR2 - 8619
Round Rock, Texas  78682

If you have not provided valid proof of payment at the time of registration, your name will be removed from the class roster.  Notification will be sent to the e-mail address you provided at the time you registered.

If all registration and billing information is complete, you will receive a confirmation e-mail verifying the course and date of the class you selected.

Cancellation Policy: To cancel please select "cancel" button under your profile. You will receive a confirmation notice via email once your cancellation request is approved.

The cancellation policy is 15 business days prior to the first day of the class. Cancellations during the 15 business days preceding the class date will result in the full tuition being charged. Additionally, refunds are not given once you attend any portion of the training event.

Substitution Policy: Substitution must be made prior to class start date. To notify us of a substitution please send e-mail message to: us_dcse@dell.com. The subject line must say, “substitution”. The email message must include the course number and class date, as well as the name, tech id, and pin number of the technician enrolled and the substitution.

If Dell cancels a scheduled DCSE course(s) for any reason, liability is limited to the tuition fee associated with the cancelled course(s).

ATTENDANCE

DCSE classes begin promptly at 8:30 a.m.  You must arrive at 8:00 a.m. on the first day of training.  This will provide sufficient time for security clearance in Round Rock 2.  When you arrive, please check-in at the security desk and show your confirmation letter.  The confirmation letter must be presented in order for you to enter the building and the class.  The security officer will provide you with an assigned badge that will need to be worn at all times.

The dress code for the classroom is business casual.

The classes are activity-based and are designed around performance objectives and not time.  Although classes are designed to end at 5:00pm, it is possible that classes will end earlier or go later as needed to adequately cover the objectives.  Students are required to participate in all modules of the entire class in order to receive credit for attendance.

ASSOCIATE DCSE COURSES

Associate DCSE courses are organized to cover one product category or a combination of multiple product categories.

 

Course	Products Covered
1100	Associate DCSE, Portables Latitude and Inspiron notebook
1200	Associate DCSE, Desktops & Workstations Dimension and OptiPlex desktops and Precision Workstations
1300	Associate DCSE, Servers Workgroup, Departmental and Enterprise class PowerEdge servers
2100	Combined products:  Course 1100 and Course 1200 Associate DCSE, Portables Latitude and Inspiron notebooks Associate DCSE, Desktops & Workstations Dimension and OptiPlex desktops and Precision Workstations
2200	Combined products:  Course 1200 and Course 1300 Associate DCSE, Desktops & Workstations Dimension and OptiPlex desktops and Precision Workstations Associate DCSE, Servers Workgroup, Departmental and Enterprise class PowerEdge servers
3100	Combined products:  Course 1100, Course 1200 and Course 1300 Associate DCSE, Portables Latitude and Inspiron notebooks Associate DCSE, Desktops & Workstations Dimension and OptiPlex desktops and Precision Workstations Associate DCSE, Servers Workgroup, Departmental and Enterprise class PowerEdge servers

DCSE TRAINING SCHEDULE

DCSE classroom training is organized to provide the most flexibility in scheduling a class covering one product category or multiple product categories.  Consult the DCSE Program web site for current dates and availability.  A TechID and PIN is required to view current class dates, prices and confirm availability.

Associate Level

LOCAL HOTELS

Marriott Residence Inn - Round Rock                
2505 S I H-35
Round Rock, TX   78664
tel:  512-733-2400

Marriott Courtyard Austin - Round Rock
2700 Hoppe Trail
Round Rock, TX   78681
tel:  512-255-5551

Baymont Inn - Round Rock                              
150 Parker Drive
Austin, TX   78728
Phone:  512-246-2800

DIRECTIONS TO DELL HEADQUARTERS & DCSE TRAINING ROOMS

Exit 1325 or Business 35 to enter the Round Rock Campus of Dell headquarters.	The DCSE training rooms are located in Round Rock 2 (West entrance), at 501 Dell Way