• At the Associate level, validate their technical knowledge with examinations covering Latitude and Inspiron portable products, Dimension and OptiPlex desktop products, Precision Workstation products and Departmental, Workgroup and Enterprise class PowerEdge servers
• Improve their installation, troubleshooting, repair, and restore skills for Dell products
• Dell rewards Associate DCSE certified service professionals with special recognition premiums

Customer Benefits

• Associate level DCSE Certified technicians are dispatched to the customer site for installation or service:
  Dell works to ensure that installation and service events are responded to with a DCSE Certified technician. To maintain their certification, technicians are required to train and certify on newly introduced Dell products.
• Consistent high quality of services:
  DCSE Certification ensures technicians meet specific criteria for know-how about Dell products and solutions as a result of their high level of training.
• Improved total repair time efficiency:
  With their extensive training a DCSE Certified technician will be able to provide a quicker diagnosis and repair.
• Increased system availability:
  DCSE Certified technicians have the right skills and expertise to minimize system downtime in the event of a failure, ensuring that customer systems remain productive longer.
• Minimized impact to business activities and transactions:
  DCSE Certified technicians correctly install and support Dell systems because of their quality training, allowing customers to prevent future problems and getting up and running quickly.